Privacy Policy

Finarix’s Privacy Policy is intended for clients and nonclients who access the site. The Privacy Policy provides more details on how their personal information are managed. We make it a must to comprehend our customer’s needs prior offering them financial services. In this regard, Finarix needs to collect certain personal information from Finarix’s clients.

Consequently, through this privacy policy, we wish to express our endeavor to maintain full transparency. Finarix will require some of your details when you open an account or when you start to trade. In these cases, we will generally state the purpose and details of those having access to the details provided to our team.

Please note that the Finarix’s Privacy Policy is reviewed from time to time to take into account new laws, changes to Finarix’s operations and practices, and to make sure it continues to remain relevant to the changing environment. Any personal information Finarix holds will be governed by the most recent Privacy Policy.

How Finarix treats the information collected

It is Finarix’s policy to respect the confidentiality of any information acquired and the privacy of Finarix’s clients and individuals Finarix deals with.

Below are some points outlined with regards to how clients’ information are retrieved and handled:

Personal Information Finarix collects

Any personal information that Finarix collects is obtained from the client’s registration process and other forms, and from maintaining records of information obtained in the course of providing Finarix’s products and services. The personal information Finarix may collect can include name, address, date of birth, contact details and bank account information (for payments of profits and withdrawals). These information are necessary while dealing in the financial industry as per Government regulations and Taxation laws.

In the event of you not providing sufficient information required to fulfill your request for the provision of a product or service, Finarix may be unable to provide you with the product or service that you requested.

Using the personal information Finarix collects

Finarix may send you marketing material from time to time which we believe will be useful to you, while remaining conscious of the need to respect your privacy.

Unless Finarix informs you otherwise, the personal information we collect from you is used for the purpose of establishing and managing your account with us, reviewing your ongoing needs, improving our customer service and products, and providing you with ongoing information or opportunities that we believe may be useful to you.

Finarix at times works in collaboration with third-party organisations and may contract their services to provide some features on the platform. In these cases, Finarix vouches strict confidentiality where customers’ information needs to be handled. Finarix acknowledges the confidential nature of this personal information and undertakes to respect client privacy and comply with the Privacy Principles in the Privacy Act and Finarix’s privacy policy.

Managing the personal information Finarix collects

All of Finarix’s employees who handle personal information are trained to respect the confidential nature of client information and the privacy of individuals. Employees identified breaching clients’ privacy will be liable to disciplinary action, including dismissal.

Finarix has a Privacy Officer who ensures that all personal information collected is managed in accordance with this statement and the Privacy Act.

Storing the personal information Finarix collects

All your information that you communicate to us personally, by phone, mail, email, over the internet or in any other electronic form are safeguarded securely. Finarix holds all of your personal information in secure computer storage facilities and in paperbased files, and takes steps to protect your personal information from misuse, loss, unauthorized access, modification or disclosure.

Finarix may be required by law to maintain records for a significant period of time. However, when Finarix considers information that is no longer required or relevant and any legal obligations that may apply to the information held have been met, we will remove details that identify you or we will securely destroy the records.

Keeping your personal information accurate and up-to-date

Finarix recognizes that any client’s personal information are sometimes subject to change, such as addresses among others. In these situations, clients are requested to update these changes on their personal records or inform a Finarix representative. This step is important to ensure that we have an accurate and up-to-date record.

Checking what personal information Finarix holds about you

The Privacy Act gives you the right to obtain a copy of any personal information Finarix holds about you to advise us of any perceived inaccuracies. There are however some exceptions to the act. To request a copy of the information Finarix holds about you, we require that you complete a request form verifying your identity and specifying what information you require.

These requests are processed within 14 business days. Finarix may charge you a fee to cover the cost of verifying your application, locating, retrieving, reviewing and copying any of the information that you request. Should you require extensive information, we will provide you with an outline of the likely cost prior to processing to aid you in refining your request if required.

Website privacy

Finarix may collect personal information from you when you enter Finarix’s website:www.finarix.com

Use of cookies on Finarix’s Website

Finarix use cookies on its website for your own interests. These cookies give you access to certain pages without having to login each time you view the page. Finarix may also use an independent external service providers to track Finarix’s website traffic and usage.

Have Complaints?

If you feel that Finarix, or its employees have breached this Privacy Policy, or the Privacy Principles have not been respected, we encourage you to lodge a complaint. Send us an email on [email protected] or drop us a message on our Contact Us page.

Get in touch

Should you wish to make a general enquiry about Finarix’s Privacy Policy, update the personal information Finarix hold about you or obtain an application form for access to your personal information you can contact us by either: